Privacy & Terms

USER RIGHTS

Thank you for visiting our Website. This Website is operated by the Chief Executive Office of the County of Los Angeles, Fenton Communications, Inc. (“Fenton”) and Customer.io (“Customer.io”), (“County” together with Chief Executive Office, Fenton and Customer.io shall be “we”, “us” or “our”). You agree and acknowledge that any and all of the terms in this User Rights policy, the Privacy Policy, Disclaimer and any and all Website policies that apply to the County, shall also apply, include and be for the benefit of Fenton and Customer.io and that any and all references to “County” shall also include Fenton and Customer.io. We ask that you carefully review the body of these User Rights (hereafter “Terms of Use”) and all documents linked from the body of these Terms of Use (collectively, “Terms of Use”) before using our Website. These Terms of Use establish a binding license agreement that governs your use of this Website. You agree to be bound by all portions of these Terms of Use applicable to any manner in which you use this Website. If you do not agree to any portion of these Terms of Use, you may not use this Website in the manner governed by such portion of these Terms of Use.

Please review our Privacy Policy and Disclaimer which also governs your use of our Website. The Privacy Policy is incorporated into the body of these Terms of Use.

If you use this Website to get to any online transaction services, such use is additionally governed by additional Terms. Such Additional Terms are incorporated into the Terms of Use or Disclaimer of the online transaction services provider in the County. As a precondition to using the Website to online transaction services, you will be asked to indicate your agreement to be bound by the Additional Terms, as further described in such Additional Terms.

Unless otherwise noted, all contents of this Website, including, without limitation, all text, programs, products, processes, technology, information, content and other materials, together with all copyrights, trademarks, trade dress and/or other intellectual property therein (collectively, “Contents”), and the compilation (meaning the collection, arrangement, and assembly) are owned by us, or by third parties who have licensed such Contents to us. Such Contents are protected by U.S. and international copyright laws. We, on behalf of ourselves and our licensors, expressly reserve all rights, including, without limitation, intellectual property rights, in this Website and all Contents and compilation of Contents from time to time available on this Website. Access to this Site does not confer, and shall not be considered as conferring, upon you or any other user of the Website any license or other rights to the Website, the Contents or the compilation of Contents.

We provide this Website to you on an “as is” basis without any warranties of any kind, whether express or implied. To the extent permissible under applicable law, we hereby disclaim all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, title and non-infringement. Without limiting the foregoing, we do not make any representations or warranties that (a) the information or other materials available on our Website will be error-free, (b) defects in our Website will be corrected, (c) our Website or its servers are free of viruses or other harmful components and/or (d) our Website will be secure, accessible continuously and without interruption. Further, we do not make any representations or warranties regarding the use, accuracy, reliability, and/or completeness of the information or other materials available on our Website. The provisions of this section shall survive any termination of the agreement formed by these Terms of Use.

We may provide links from our Website to other sites as a convenience to our visitors. We have no control over the content posted at those linked sites, all of which have separate terms of use and privacy policies. We make no representations about the use, accuracy, reliability, and/or completeness of any information or other material available thereon. Links to the third party sites are not intended to and do not imply affiliation with or sponsorship or endorsement of these sites or of the third parties operating such sites. Once you link to another site, you are subject to the terms of use and privacy and security policy of that site and use that site at your own risk.

We have not reviewed all the third party sites linked to or framing this Website and are not responsible for the contents of any pages contained on such third party sites. By entering this Website you acknowledge and agree that Department has not reviewed all the third party sites linked to or framing this Website and is not responsible for the content of any pages of such third party sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you may have or might be requested to give to any third party, and you hereby irrevocably waive any claim against us with respect to such third party sites and their content. Your linking to any sites or to any other pages connected to such sites is at your own risk.

We do not accept any liability for any conduct, acts or omissions occurring at this Website. Under no circumstances will we be liable to you for any consequential, incidental or special damages, including any lost profits or loss of data, even if you claim to have notified us about such damages, or for any claims by any third parties. The provisions of these Terms of Use shall survive any termination of the agreement formed by these Terms of Use.

You agree to indemnify, defend, and hold us harmless, at your own expense, from and against any liability, fees (including attorney’s fees) and/or costs arising out of or relating to your breach or violation of the Terms of Use. The provisions of these Terms of Use shall survive any termination of the agreement formed by these Terms of Use.

You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the Terms of Use or the ownership, operation or maintenance of this Website shall be resolved exclusively in the appropriate state or, where subject matter jurisdiction is appropriate, federal court in Los Angeles County, California. All such disputes shall be governed by and construed in accordance with the laws of the State of California.

You agree that we may modify these Terms of Use at our sole discretion, without notice to you, and that your right to access this Website is conditioned upon your compliance with the most current version of these Terms of Use. You further agree that we may modify all or any portion of this Website and/or any service available on this Website without notice or cause at any time.

We may terminate all or any portion of these Terms of Use and/or all or any portion of this Website without notice or cause at any time. You agree not to use all the applicable portions of this Website for any reason if at any time we terminate your access to all or any portion of this Website, we terminate all or any portion of these Terms of Use, or you do not agree to all or any portion of these Terms of Use. If at any time you do not agree with any portion of the body of these Terms of Use or the Privacy Policy, you must immediately cease using this Website. Further, if at any time you are attempting to use this Website to conduct an online transaction, you do not agree with the Additional Terms, you must, when prompted, select the [“I Disagree”] button and immediately cease using this Website to conduct the online transaction.

These Terms of Use constitute the entire agreement between you and us relating to your access to and use of this Website and supersede any prior or contemporaneous representations or agreements. These Terms of Use shall govern our legal rights and obligations. Any rights not otherwise expressly granted by these Terms of Use are reserved by us. This Agreement may not be modified, either expressly or by implication, except as set forth above. If any provision of these Terms of Use is deemed invalid or for some reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not in any way affect the validity or enforceability of the remainder of these Terms of Use not deemed invalid or unenforceable.

DISCLAIMER

COUNTY WEBSITE ADVERTISING AND HOTLINK POLICY

The County of Los Angeles is a chartered county and a subdivision of the State of California whose mission is to provide governmental and other public services to and for the benefit of the residents of the County. In accordance with this mission, the general policy of the Board of Supervisors is to exclude from the County Internet website and the website of each County department all commercial advertising and promotional material, including links which provide exclusive private or financial benefit to commercial, non-public enterprises and which do not promote or enhance a public benefit to the County, its departments or the residents served by the County. As a governmental agency, the County neither endorses nor supports individual private commercial enterprises through display of their advertising on the County’s website or through providing links to the sites of such commercial enterprises.

Notwithstanding the foregoing, the Board of Supervisors recognizes that, in consideration of the nature and function of the Internet, display of commercial or promotional material or links to commercial sites may, under certain circumstances, be appropriate for inclusion in the County’s website or in departmental websites where a public purpose is served. The following guidelines are hereby adopted for the guidance of County department directors in determining when such materials are appropriate for inclusion in County websites.

  1. Advertising/Promotional Materials Where County Has Public/Financial lnterest

    A. Public Benefit Facilities And Venues. The County has established and maintains certain facilities and venues which promote the arts, science, cultural studies and other public purposes. Advertising and promotion of events, programs and exhibits at such facilities and venues may be placed on the County Internet website and on departmental websites. This includes links to commercial enterprises who market tickets or other means of access to these facilities and venues or foster participation in their programs.

    (Examples: Ford Theater link to online ticket agency. Programs/Exhibits at Music Center, Hollywood Bowl, Art Museum, Natural History Museum.)

    B. Commercial Enterprises In Which The County Has A Financial Interest. The County possesses leasehold and other financial interests in certain commercial enterprises, and derives a financial benefit from their activities. This financial benefit to the County serves a public purpose. Accordingly, commercial advertising and other promotional materials concerning these enterprises may appear on County websites. Links to the websites of these enterprises may also be included on the County Internet website and on departmental websites at the discretion of department directors. Appropriate notice should be provided of the County’s financial interest in these enterprises.

    (Examples: Gladstone’s Restaurant, Marina Del Rey).

    Where a link is provided in the County’s website and the user exits the County website and enters a commercial website, notice and a disclaimer must be displayed in accordance with Section 8 below.

  2. Web-Based All-lnclusive Information About Private Enterprises Which Provide A Service Or Benefit To The Public Where The Service Or Benefit Is Directly Related To A County Department’s Mission Or Services

    Certain commercial and public agencies maintain information about private persons, enterprises and organizations which provide services to the public.

    A. Public Agency. Where such information is directly maintained by public agencies, such as lists of licensed child care providers or lists of restaurants that are graded by the Department of Health Services, County websites may display such information or provide links to the public agency or directly to that information.

    B. Private Agency. Where information is maintained by private commercial agencies but the persons or organizations listed provide services directly related to the mission of a County department or to the services it provides to the public, a department may display such information on its website or provide a link to the information or the commercial agency which maintains such information whether or not the site linked to also contains commercial advertising. In such cases, the department director must make a good faith determination that:

    i. The department’s clients, service recipients or interested County residents would benefit from the information;

    ii. It would be duplicative for the department to independently create or maintain such information; and.

    iii. The commercial agency which maintains the information has represented that it includes all legitimate or licensed service providers within the County or within the geographical area served by the department.

    No link may be provided directly on a County departmental website to any enterprise or organization included in that information.

    Where a link is provided in the County website to the agency which maintains the information or to the information, and the user exits the County website and enters a commercial site which may contain advertising or other promotional material, notice and a disclaimer must be displayed in accordance with Section 8 below.

    (Examples: A list maintained by a California state agency of licensed child care centers located in the County could be displayed on the website of a department that serves the needs of children and families. A link to the state agency or to the list could be included even if the list maintained by the state agency contained centers both in the County and throughout the state.

    A commercially maintained list of newspapers in a particular category or geographic area could be displayed or linked to the Public Information Office website since its mission is directly related to fostering media relations. If displayed, however, no link to an individual newspaper is permitted. If a link is provided to a commercial agency maintaining the list or to the list, the site linked to may contain advertising, but a disclaimer must be displayed on the County’s website as the user exits in accordance with Section 8 below.

    The Department of Health Services could display a list of public health ratings of all restaurants in the County since public dissemination of such information is directly related to its mission. However, display or linking to a commercial list of popular ratings of restaurants or to an individual restaurant would not be permitted under these guidelines.

    Public Works could display a list of names and locations of licensed recyclers since its mission includes fostering recycling of waste, but could not link to those businesses)

  3. Links to Commercial Sites With Information Critical To Or Vitally Enhancing A County Department’s Mission Or Services Where Replication Of Information By Department Not Feasible
    Certain private commercial sites maintain and display information which provides a public or community service or other ancillary static or interactive information to aid the public which is not generally available through a governmental agency due to the cost of compiling, maintaining and/or displaying such information. In order to support the cost of compilation and maintenance of this information, these private commercial sites may include advertising or promotional material in the information display.

    Although the County neither supports nor endorses entities advertised or promoted on such sites, it recognizes that a public benefit is served by providing the underlying information to assist County residents. Accordingly, links to such sites which contain this information but also display commercial advertising or promotional material may be included on departmental websites when the department director has made a good faith determination that:

    A. The department’s independent replication of the information targeted for linkage is infeasible due to financial or other considerations; and,

    B. No non-commercial site provides the information targeted to linkage; and,

    C. The information targeted for linkage is critical to a service provided by the department, or

    D. The information targeted for linkage is a vital enhancement to the department’s mission.

    (Examples: The Chief Administrative Office and Board offices could link to a private website that provides information about community activities in unincorporated areas.

    The Department of Parks and Recreation could link to a site that provides sports league management services.)

    A disclaimer must be displayed on the County’s website as the user exits in accordance with Section 8 below.

  4. County Program Sponsors And Donors
    County program sponsors and cash or services donors may be acknowledged through a display of their names, logos or other information, but no link is permitted to their websites. The listing of such sponsors or donors is limited to secondary pages of websites, but may be accessed from the primary page. Departments are responsible for informing the Board of such donations through the current established process for donations.
    (Examples: Public Works could list sponsors of environmental programs, but could not link to their sites.
    Beaches and Harbors and Parks and Recreation could name their official sponsors.
    Private designers of websites who have donated their services may be acknowledged, but no link is permitted to their websites).
  5. Government Agencies; Academic Institutions; Public-Private Partnerships; Professional, Cultural, Community-Based And Non-Profit Organizations
    Links to such institutions are permitted on department websites when the site contains information that enhances services provided by the department.
  6. Links to Search Engines

    Links to search engines are permitted where a department’s core mission would be advanced by presenting information from a variety of sources external to the department.

  7. No Links To Sites Containing Inappropriate Material

    Links to sites containing inappropriate material are expressly prohibited.

  8. Notice of Leaving County Website And A Disclaimer

    When providing links to non-County sites, departments must include a disclaimer on their home page disavowing endorsement or responsibility for the material on sites being linked. Departments must also use a standardized alert or redirect script page that warns users they are leaving the County site and allows them to proceed or cancel. This alert would read: “You are now leaving the County of Los Angeles website and linking to a website that may contain commercial advertising. The County of Los Angeles does not endorse or support any of the advertising that may be contained on this site. For more information on the County’s use of websites that may contain commercial advertising, please click on “About this site.” Do you wish to continue? Yes or No.”

  9. Contractors That Create Websites For County Departments

    Departments shall provide website contractors with a copy of this policy and website design guidelines, which contractors shall observe in creating webpages for departments. The requirement to follow these guidelines shall be set forth in the contract for website design. The Internal Services Department, in creating webpages for departments. shall enforce the adopted guidelines.

  10. Authority of Chief Administrative Officer
    The CAO is authorized to order removal of material from department websites which is noncompliant with these adopted guidelines.
  11. Link Maintenance

    Departments shall routinely check links on their websites to ensure they are functional and contain no material which violates this policy.

  12. Language Translation

    The lacounty.gov website has made reasonable efforts to provide an accurate translation. However, no automated or computerized translation is perfect and is not intended to replace human or traditional translation methods. The official text is the English version of lacounty.gov website. If any questions arise concerning the accuracy of the information presented by the translated version of the website, please refer to the English edition of the website, which is the official version.

  13. Binding License Agreement

    This Disclaimer, together with the User Rights/Terms of Use, Privacy Policy and any and all user policies of this Website, establish a binding license agreement that governs your use of this Website. You agree to be bound by all portions of these policies. If you do not agree to any portion of this Disclaimer or any other Website policy, you may not use this Website. You also agree and acknowledge that any and all of the terms in this Disclaimer, the User Rights/Terms of Use and any and all Website policies that apply, include and are for the benefit of the County, shall also apply, include and be for the benefit of Fenton Communications, Inc. (“Fenton”) and Customer.io and that any and all references to “County” shall also include Fenton and Customer.io.

PRIVACY POLICY

The Board of Supervisors of Los Angeles County (hereafter included in the definition of “County” in the Terms of Use of this Website’s User Rights policy) recognizes the public’s concern about privacy on the Internet. This privacy statement establishes how information gathered about you from your visit to our website will be used by this website’s operators. As a visitor, however, you should be aware that much information submitted to the County is public information under the laws of the State of California. Under some circumstances, we may be required to disclose such information in accordance with the California Public Records Act or other legal requirements.

The following describes how information may be collected depending on your activities at this website:

If you read or download information:

We may collect and store information for statistical purposes. For example, we may count the number of visitors to the different sections of our site to help us make them more useful. The information collected may include such items as the name and domain of the host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using or your browser software and operating system. This information does not identify you personally.

If you send E-mail to this website:

By sending us an electronic mail message, you may be sending us personal information (i.e., your name, address, e-mail address, etc.). We may store the name and address of the requester in order to respond to the request or otherwise resolve the subject matter of your e-mail.

If you register with a County Department or agency or request other specific information:

Some County department or agency websites may ask visitors who request specific information to fill out a registration form. For example, vendors requesting access to Requests for Bids, Requests for Proposals or homeowners or businesses requesting Permits, may be asked to provide their names, addresses, e-mail addresses and other pertinent information to ensure we can process and deliver the information requested. Other information may be collected at these sites through questionnaires, feedback forms, or other means, to enable us to determine a visitor’s interests, with the goal of providing better service.

Links to Non-Los Angeles County (Third Party) Websites

Our website also contains links to information located on websites maintained by other public agencies and private organizations. Once you access an individual document that links you to another website, you are subject to the privacy policy of the website containing that document.

Security Disclaimer

We cannot guarantee or warrant the security of any information you provide to us, and you transmit such information to us at your own risk.

Binding License Agreement

This Privacy Policy, together with the User Rights/Terms of Use, Disclaimer and any and all user policies of this Website, establish a binding license agreement that governs your use of this Website. You agree to be bound by all portions of these policies. If you do not agree to any portion of this Privacy Policy or any other Website policy, you may not use this Website. You also agree and acknowledge that any and all of the terms in this Privacy Policy, the User Rights/Terms of Use, Disclaimer and any and all Website policies that apply, include and are for the benefit of the County, shall also apply, include and be for the benefit of Fenton Communications, Inc. (“Fenton”) and Customer.io and that any and all references to “County” shall also include Fenton and Customer.io.